Below is an overview of projects in which I've participated. For each project, I've added a few links which provide more info.
Symeta, a member of Colruyt Group, is a state of the art printing company which specializes in digital and variable data printing as well as mailing. To reduce rework and to identify risks in the organisation, Symeta launched a project to introduce continuous improvement and to optimise the quality management system.
Furthermore, as Symeta also offers products & services to customers outside of Colruyt group, one of the requirements was to comply to ISO 9001. By obtaining this quality label, Symeta is able to ensure that their products & services consistently meet customer expectations and the necessary steps are taken to systematically improve the performance of the organisation.
As a member of the process & quality team, I helped Symeta to achieve its goals by:
During several projects in industries such as printing & mailing, design & marketing, application development, meat processing, ... I was occupied with the requirements analysis, design & testing of reporting about indicators for operations, quality management, costing, ... By setting up the necessary reports, the company was able to monitor the performance of the processes. Below are some examples of reports I've created in the past for various industries:
The key aspect in generating these reports was determining the indicators which actually mattered and for which data was easily available. Next to that, I also made sure the data was graspable by representing the data in a visual way and comparing it to predefined targets. Finally, these reports offered the possibility to drill down on data so more details could be obtained.